Terms & Conditions

Welcome to our on-line store. By using our site you consent to our terms & conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

When you visit our on-line store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and digital downloads is the property of Coastal Motorhomes & Caravans or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Coastal Motorhomes & Caravans, with copyright authorship for this collection by Coastal Motorhomes & Caravans, and protected by international copyright laws.

Compliance

The buyer shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.

Product descriptions

Coastal Motorhomes & Caravans and its associates attempt to be as accurate as possible. However, Coastal Motorhomes & Caravans does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Coastal Motorhomes & Caravans itself is not as described, your sole remedy is to return it in unused condition. 

Disclaimer

Exclusions and Limitations 
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 
    excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. 

Applicable law

By visiting Coastal Motorhomes & Caravans, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Coastal Motorhomes & Caravans or its associates.

Site policies, modification, and severability

Please review our other policies, such as our ‘Payment & Delivery’, ‘Warranty’ and ‘Returns’ policy, posted on this site. These policies also govern your visit to Coastal Motorhomes & Caravans. We reserve the right to make changes to our site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Our terms and conditions are subject to change without notice.

Questions

Questions regarding our Terms or other policy related material can be directed to our support staff by email.

Payment & Delivery Information

Processing & Dispatch
Once payment is received your order will usually be dispatched the same day (Monday – Friday) however it may occasionally be the next working day. We don't always have all products in stock. In this case, the product will be sent to you directly from our supplier.

Payment is made via our on-line payment methods and is safe & secure.

The anticipated delivery time will be within 1-4 working days unless an item ordered is out of stock or back ordered, which in this case you will be notified as soon as possible. Please Note: Rural, long haul and some residential areas may require an additional day(s) delivery time.

Feel free to collect your order at our dealership during business hours:
23 Mill Road, Whakatane.  Opening hours.
 
Delivery regions
Delivery can be made almost anywhere in the North Island, South Island, Stewart Island and Waiheke Island. For other New Zealand islands (Chatham, Great Barrier etc.) We can deliver to a mainland ferry terminal or directly to your shipping agent. We do not send orders overseas.

Delivery Charges
The freight charge is automatically calculated and displayed when you add a product to your shopping cart.

We offer FREE DELIVERY NORTH ISLAND ONLY ON ORDERS OVER $400 value when ordered thru our website. SOUTH ISLAND call us for a freight quote.

If the delivery address is outside the North and South Islands (eg. Waiheke, Great Barrier, Stewart Islands), please contact us for a freight quote. Our automated online freight quote only applies to North & South Islands.

We may need to charge extra for rural delivery.

Please note - We cannot ship to PO Boxes.

Damaged Items
Your order is insured against damage and loss-in-transit providing you follow a few simple guidelines.
•    By signing for the parcel you are saying it has been received in good order.
•    Do not sign for your parcel until you have thoroughly inspected it and can see it is in good condition.
•    If you have any concerns, if there is visible damage to the outer packaging or something is damaged, you must note this on the paperwork.
•    If you are unsure or do not have time to fully inspect the parcel, you should sign “Subject To Inspection”
•    If there is any damage you need to notify us within 24 hours to qualify for an insurance claim. Do not discard any of the box,       shipping label, packing material, or broken items. The delivery company will need to pick up the damaged goods. We are unable to send a replacement until this stage has been reached.

Tracking
If your parcel has not arrived within a reasonable time (as above), please contact us and we will track it for you.

Warranty, Returns & Price Match guarantee

Warranty
All products come with a full manufacturers/distributor warranty (unless otherwise stated). Please Note: You must have the original invoice/receipt as proof of your purchase.
In the event of a warranty issue, it is very important that you please CONTACT US FIRST. You need to give us the opportunity to resolve the problem. We'll work closely with our supplier to provide a professional and speedy resolution. We cannot reimburse you if you bypass us and then send us a bill after repair work has been done.
Once the goods have been inspected, the judgment of our supplier or service agent is considered correct and final. If the defect is not a warranty issue or due to improper installation (or misuse), the warranty will be declined and the buyer may be liable to pay for any expenses incurred during the claim process.

Should the product be determined to be faulty, it will be repaired or replaced at our discretion. Should a replacement product be unavailable, we will credit the original purchase price of the product.
We’ll always try use a local service agent to fix the fault however sometimes this is not always possible. The buyer may be required to send the item back to us or our service agent in a fully packaged condition. Shipping is not covered under the warranty.
Our liability of any defect in (or failure of) the goods supplied, or for any loss, injury, or damage, is limited to the replacement of the goods or repair of the defects. We are not liable for consequential, indirect or special damages or loss of profits under any circumstances.

The warranty does not cover damage from misuse, accidents, inappropriate or improper operation, lack of maintenance, incorrect installation, modification or adjustment of the item.

Returns
100% satisfaction guarantee
Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you are not completely happy with your purchase for any reason, you have 10 days to return it for a credit. 
Return Requirements
If you are not satisfied with your purchase, please contact us first either by phone or email. We will be happy to accept a return within 10 days of receipt, provided the item is unused and returned to us in original condition and packaging.
Credit / Refund details
Return of the item will be at your cost except in event of Coastal Motorhomes & Caravans error. Once the item has been received we will offer a full credit. If the item was initially sent to you with Free Delivery, then the actual delivery costs will be deducted from your refund. If you would like the payment refunded to your credit card or bank account a 10% restocking fee may apply.
Problems?
If you have any problems, please do not hesitate to contact us. Our staff will be more than happy to assist you and we guarantee happy and quick resolution to all matters.

Price Match Guarantee
We know it is possible to occasionally find a product cheaper elsewhere so we have developed a price match policy to give you confidence when shopping with us at Coastal Motorhomes & Caravans.
Conditions:
Competitor must be New Zealand based and their catalogue/website must be current and available for us to view. Product must be in stock at both our store and the competitor’s store at the time of the price match, and excludes commercial quantities, trade pricing or products bought for resale. Product must be the identical model in its original packaging, and a standard stocked item.
We do not price match liquidations or sell-outs. Verbal and written quotes no not accepted. If our pricing includes delivery then so should the price we are matching. This offer is not available retrospectively and can be changed or withdrawn at any time without notice.
To enquire about a price match, please supply us with the details below via email or our contact form.
* Product Description
* Competitor's Catalogue / Website details
* Competitor's Price

Privacy Policy

Our online privacy policy applies only to information collected through our website and not to information collected offline.  By using our site, you consent to our online privacy policy.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What we use your information for:
•    To personalize your experience - Your information helps us to better respond to your individual needs.
•    To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
•    To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•    To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Use of cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Disclose of information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
We may include 3rd party links in our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.